Welcome to Raksha Home Care. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or services.
1. Acceptance of Terms
By using our website or availing of our home care services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
2. Services Offered
Raksha Home Care provides professional home healthcare services including nursing care, physiotherapy, elderly care, post-operative care, and wound dressing. All services are subject to availability and may vary based on location and patient needs.
3. Appointments and Cancellations
- Appointments can be scheduled through phone, WhatsApp, or our official website.
- Any cancellation or rescheduling must be made at least 24 hours in advance.
- Failure to provide notice may result in applicable service charges.
4. Payment Terms
- Payments must be made as per the agreed service plan before or after completion of service (as applicable).
- We accept online and offline modes of payment.
- Prices are subject to change without prior notice.
5. Patient Responsibility
Clients are expected to provide accurate medical history and relevant health details to ensure safe and effective care. Raksha Home Care is not responsible for complications arising from undisclosed health conditions.
6. Staff and Safety
All our caregivers and nurses are trained professionals. We request clients to treat them with respect and ensure a safe working environment at home. Any misconduct may result in service termination.
7. Limitation of Liability
Raksha Home Care strives to provide quality and reliable care, but we shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
8. Privacy and Confidentiality
All patient information shared with Raksha Home Care is kept strictly confidential and used only for providing healthcare services. Please refer to our Privacy Policy for more details.
9. Modification of Terms
Raksha Home Care reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of our services indicates acceptance of any changes.