At Raksha Home Care, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our home care services.
1. Information We Collect
We may collect the following types of information:
- Personal details: Name, contact number, email address, and residential address.
- Medical information: Health history, prescriptions, and care requirements necessary for providing home healthcare services.
- Payment details: Transaction and billing information when you make payments for our services.
- Technical information: IP address, browser type, and interaction data when you visit our website.
2. How We Use Your Information
We use your information to:
- Provide and manage healthcare services effectively.
- Schedule and confirm appointments.
- Communicate important updates, reports, or feedback.
- Process payments securely.
- Improve our services and website experience.
- Comply with legal and regulatory obligations.
3. Data Protection and Security
We implement strict physical, electronic, and managerial procedures to protect your information from unauthorized access, alteration, disclosure, or destruction. Only authorized personnel have access to patient data.
4. Sharing of Information
Raksha Home Care does not sell, trade, or rent your personal information. We may share data only with:
- Qualified healthcare professionals directly involved in your care.
- Third-party service providers assisting in billing or logistics, under confidentiality agreements.
- Legal authorities, if required by law or court order.
5. Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for data use (subject to service limitations).
- Request deletion of personal data after service completion, where applicable.
6. Cookies and Website Usage
Our website may use cookies to enhance user experience and track website performance. You can disable cookies through your browser settings if you prefer not to share this information.
7. Retention of Information
We retain your data only as long as necessary to provide services, comply with legal requirements, and resolve disputes.
8. Third-Party Links
Our website may contain links to external sites. Raksha Home Care is not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised date.